Return, Exchange, and Shipping Policy

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not, we offer refunds or exchanges within 30 calendar days of the delivery date.

  • Programs and Park Passports are non-refundable.
  • Items must be in new, unused condition. Returns of worn or damaged items will be declined.
  • Manufacturing defects must be reported and exchanged within 30 days of delivery.

To return or exchange an item:

  1. Ship the item using any carrier with tracking to:
South Carolina State Park Web Store  
Returns Department  
8226 Gray Fox Blvd  
Columbia, SC 29223
  1. Include your Order Summary or Receipt.
  2. Indicate whether you are requesting a refund or exchange. For exchanges, specify the desired size, color, or item.

Please allow 5–7 business days for processing once your return is received.

Important:

  • Web Store purchases cannot be returned to a park location.
  • We are not responsible for lost or undelivered return shipments.
  • Returns without proof of purchase may be delayed or declined.

If you received the wrong item due to our error, please contact Customer Service at (803) 734-0156. We will provide a pre-paid return label and promptly send the correct item.

All refunds will be issued to the original payment method.

Shipping & Delivery Notifications

Once your order is placed, you will receive:

  • An order confirmation email.
  • A shipping confirmation email with tracking details.
  • Email notifications when your order is out for delivery and when it is delivered.

Please check your inbox and spam folder for these emails.

Delivery Confirmation & Dispute Notification

If the shipping carrier confirms delivery, you have seven (7) business days from that date to report any issues, including:

  • Non-receipt of the package
  • Incorrect items
  • Damaged goods

To file a claim, contact us at web_orders@scprt.com or through our Customer Service Portal, and include:

  • Your order number
  • A detailed description of the issue
  • Supporting documentation (e.g., photos, tracking info)

Claims submitted after the 7-day window may not be eligible for resolution.

Daily Admission Refund and Use Policy

Daily admission tickets are valid only for the date purchased. Admission purchased online does not guarantee park entry. 

Parks may be temporarily closed due to capacity limits, weather conditions, safety concerns, or operational requirements.

If a park is temporarily closed after you have purchased admission online, you may choose one of the following options:

  • Use your admission once the park reopens, or
  • Request a refund by replying directly to the admission purchase confirmation email.

To help ensure entry, we recommend purchasing daily admission online upon arrival at the park, when capacity status is known.

Proof of Purchase
Please present your emailed receipt to the park attendant or Park Ranger upon entry.