Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not, we offer refunds or exchanges within 30 calendar days of the delivery date.
- Programs and Park Passports are non-refundable.
- Items must be in new, unused condition. Returns of worn or damaged items will be declined.
- Manufacturing defects must be reported and exchanged within 30 days of delivery.
To return or exchange an item:
- Ship the item using any carrier with tracking to:
South Carolina State Park Web Store
Returns Department
8226 Gray Fox Blvd
Columbia, SC 29223
- Include your Order Summary or Receipt.
- Indicate whether you are requesting a refund or exchange. For exchanges, specify the desired size, color, or item.
Please allow 5–7 business days for processing once your return is received.
Important:
- Web Store purchases cannot be returned to a park location.
- We are not responsible for lost or undelivered return shipments.
- Returns without proof of purchase may be delayed or declined.
If you received the wrong item due to our error, please contact Customer Service at (803) 734-0156. We will provide a pre-paid return label and promptly send the correct item.
All refunds will be issued to the original payment method.
Shipping & Delivery Notifications
Once your order is placed, you will receive:
- An order confirmation email.
- A shipping confirmation email with tracking details.
- Email notifications when your order is out for delivery and when it is delivered.
Please check your inbox and spam folder for these emails.
Delivery Confirmation & Dispute Notification
If the shipping carrier confirms delivery, you have seven (7) business days from that date to report any issues, including:
- Non-receipt of the package
- Incorrect items
- Damaged goods
To file a claim, contact us at web_orders@scprt.com or through our Customer Service Portal, and include:
- Your order number
- A detailed description of the issue
- Supporting documentation (e.g., photos, tracking info)
Claims submitted after the 7-day window may not be eligible for resolution.