Return, Exchange, and Shipping Policy

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not, we offer refunds or exchanges within 30 calendar days of the delivery date.

  • Programs and Park Passports are non-refundable.
  • Items must be in new, unused condition. Returns of worn or damaged items will be declined.
  • Manufacturing defects must be reported and exchanged within 30 days of delivery.

To return or exchange an item:

  1. Ship the item using any carrier with tracking to:
South Carolina State Park Web Store  
Returns Department  
8226 Gray Fox Blvd  
Columbia, SC 29223
  1. Include your Order Summary or Receipt.
  2. Indicate whether you are requesting a refund or exchange. For exchanges, specify the desired size, color, or item.

Please allow 5–7 business days for processing once your return is received.

Important:

  • Web Store purchases cannot be returned to a park location.
  • We are not responsible for lost or undelivered return shipments.
  • Returns without proof of purchase may be delayed or declined.

If you received the wrong item due to our error, please contact Customer Service at (803) 734-0156. We will provide a pre-paid return label and promptly send the correct item.

All refunds will be issued to the original payment method.

Shipping & Delivery Notifications

Once your order is placed, you will receive:

  • An order confirmation email.
  • A shipping confirmation email with tracking details.
  • Email notifications when your order is out for delivery and when it is delivered.

Please check your inbox and spam folder for these emails.

Delivery Confirmation & Dispute Notification

If the shipping carrier confirms delivery, you have seven (7) business days from that date to report any issues, including:

  • Non-receipt of the package
  • Incorrect items
  • Damaged goods

To file a claim, contact us at web_orders@scprt.com or through our Customer Service Portal, and include:

  • Your order number
  • A detailed description of the issue
  • Supporting documentation (e.g., photos, tracking info)

Claims submitted after the 7-day window may not be eligible for resolution.